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Improving Communication Skills is a Course

Improving Communication Skills

Time limit: 31 days

$1,000 Enroll

Full course description

ARE YOU SIGNING UP FOR MULTIPLE COURSES? YOU WILL NEED A UNIQUE PROMOTION CODE FOR EACH COURSE.
  1. Upon registration, return to the Citi | Wharton Online Education Series
  2. Click on the tile of the next course you would like to take.
  3. Be sure to register with your unused Promotion Code.

 

PROGRAM DESCRIPTION

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.